Customer service
1 800 961 8354 (toll free)
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Reservations USA & Canada
1 866 760 1843  (toll free)
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Customer Services Mexico
Monday to Friday 9.00 am. to 19.00pm
Saturday 10.00 am. to 16.00pm
Tel: 01 800 800 3896  (toll free)

Reservations Mexico
Monday to Friday 9.00 am. to 19.00pm
Saturday 10.00 am. to 16.00pm
Tel: 01 800 020 2006  (toll free)

Special promotions
1 800 806 6429  (toll free)
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UK Reservations & Enquiries
Monday to Friday 10.00am to 7.00pm
Customer Care: 0800 047 0813
Reservations: 0800 883 0761  (toll free)
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Head Office
Marketing 4 Sunset Group
Blvd Kukulcan km 7 S/N
Internacional Plaza la Hacienda
Cancun, México 77500
Tel. +52 (998) 287 41 00